Shipping & Returns Policy

Updated: November 13, 2018

Tracking Your Order

Naadam.co sends orders with either FedEx/DHL/UPS. All packages are insured and have a tracking number so the package can be traced. As soon as your order ships, we will send you a shipping confirmation email containing the tracking number. You can click on the link in your shipping confirmation email to locate your package.

 

Delivery Time

Continental US orders: in-stock orders are processed within 3-5 business days

Orders outside the US: in-stock orders are processed within 5-10 business days

 

Delivery During the Holidays

Orders with the continental US delivery address except NY State: To guarantee delivery by December 25, 2018 place order no later than 11:59 pm EST on Wednesday, December 19, 2018

Orders with a NY State delivery address: To guarantee delivery by December 25, 2018 place order no later than 11:59 pm EST on Thursday, December 20, 2018

Orders with a Delivery address Outside of the US*: For delivery by December 25, 2018 place order no later than 11:59 pm EST on Thursday, December 6, 2018

(*Orders outside of the US may be subject to additional transit time and customs clearance delays.)  


Shipping Rates

Continental US Orders: Free Domestic Shipping

Orders Outside of the Continental US: USD $25 Flat Rate (International orders are shipped DDU “Delivered Duties Unpaid” and International Customers will be responsible for the payment of any additional associated duties and taxes.) 

 

Shipping and Warranties

Invalid Shipping Address: We are unable to ship domestically and / or internationally to P.O./APO/FPO boxes.

Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Naadam Inc. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Naadam Inc. delivers these items to the carrier.

 

Return and Exchange Policy

Naadam Cashmere will gladly accept returns of unworn, unwashed, or defective merchandise for a full refund under the policy terms described below.

Full Price Merchandise purchased between 12:01 am EST 11/1/2018 and 11:59 pm EST 12/10/2018 must be shipped back to Naadam Inc. within 60 days of original delivery date

Full Price Merchandise purchased on or after 12:01 am EST 12/11/2018 must be shipped back to Naadam Inc. within 30 days of original delivery date.

Final Sale Merchandise: Discounted* and/or personalized/monogrammed merchandise, is final sale and cannot be returned or exchanged.

*Discounted merchandise without monogramming purchased between 12:01 AM EST 11/23/18 and 11:59 PM on 11/23/18 is eligible for returns and must be shipped back to Naadam Inc. within 60 days of original delivery date.

Damaged or Defective Merchandise: Please contact customer service to report any damage or defects immediately. Damaged or defective merchandise should be promptly shipped back to Naadam Inc for replacement. Defective merchandise will not be accepted after 30 days of original delivery date. Please note that you are responsible for the product until it reaches us. 

In Store Purchases:  Online returns are not available for merchandise purchased in a Naadam store.  In store purchases must be returned to the store it was purchased from. All other return guidelines apply. (See below for additional details)

 

Returns (Continental U.S. Orders Only)

Please visit https://returns.narvar.com/naadamcashmere/returns to process your return. 

You will be required to provide your order number and zip code and select a reason for your return. 

If your item meets our return criteria you will be able to download and print a return shipping label via the above link. US domestic customers will be charged a flat rate of USD $12.75 for return shipments. The return shipping fee will be deducted from the amount of your refund.

Online purchases may be returned to a Naadam store but will be subject to a flat rate return fee of $12.75.  The return shipping fee will be deducted from the amount of your refund.

 

Returns (Orders Outside the Continental U.S.)

Please contact Naadam's customer service team to arrange return shipping for qualifying merchandise.

Email: support@naadam.co
Call or text: 1-844-453-5085
Customer service hours:
Monday-Friday: 9:00 AM - 8:00 PM EST
Saturday-Sunday: 10:00 AM - 6:00 PM EST

 

Exchanges

Please contact Naadam's customer service team to arrange exchanged for qualifying merchandise. 

Email: support@naadam.co
Call or text: 1-844-453-5085
Customer service hours:
Monday-Friday: 9:00 AM - 8:00 PM EST
Saturday-Sunday: 10:00 AM - 6:00 PM EST

 

Refunds

Refunds are processed within 7 business days of receipt. You will receive a credit memo email once the refund to your credit card has been processed. Please allow up to 5 business days for the credit to be applied to your account.  

 

In Store Purchases

We offer exchange and refund by the original payment method of unworn, unwashed, or defective full-priced merchandise.  Discounted and/or personalized/monogrammed merchandise is final sale and cannot be returned or exchanged.

 Full Price Merchandise purchased in store between 12:01 am EST November 1, 2018 and 11:59 pm EST December 10, 2018 must be returned within 60 days of original delivery date with a valid receipt of purchase or valid identification.

Full Price Merchandise purchased in store on or after 12:01 am EST December 11, 2018 must be returned within 30 days of original delivery date with a valid receipt of purchase or valid identification.

Valid identification is required for non-receipt returns and includes: driver's license, state ID card, passport, or military/government ID.

If you have any additional questions regarding our shipping and returns policy please do not hesitate to contact us at support@naadam.co