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Shipping & Returns Policy

Updated: November 10, 2019

Tracking Your Order

Naadam.co sends orders with either FedEx/DHL/UPS. All packages are insured and have a tracking number so the package can be traced. As soon as your order ships, we will send you a shipping confirmation email containing the tracking number. You can click on the link in your shipping confirmation email to locate your package.

 

Delivery Time

Continental US orders: in-stock orders are processed within 5-7 business days

Orders outside the US: in-stock orders are processed within 10-15 business days

 

Shipping Rates

Continental US Orders: Free Domestic Shipping. 

All orders above $150 to Alaska/Hawaii/U.S. Territories qualify for free shipping.

Orders Outside of the Continental US: USD $25 Flat Rate

International orders are shipped DDU “Delivered Duties Unpaid” and International Customers will be responsible for the payment of any additional associated duties and taxes. NAADAM has no control over these charges and cannot predict what the cost would be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges.

 

Shipping and Warranties

Invalid Shipping Address: We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.

Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, NAADAM. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when NAADAM delivers these items to the carrier.

 

Return and Exchange Policy

NAADAM will gladly accept returns of unworn, unwashed, or defective merchandise returned within 30 days of original delivery date for a full refund under the policy terms described below.

Orders not noted as final sale placed between November 26, 2019 and December 25, 2019 may be returned until January 31, 2020.

Final Sale Merchandise: Gift cards, discounted merchandise (price as marked) and/or personalized/monogrammed merchandise is final sale and cannot be returned or exchanged. Price adjustments to final sale merchandise are not available if the merchandise has already shipped.

Damaged or Defective Merchandise: Please contact customer service to report any damage or defects immediately. Damaged or defective merchandise should be promptly shipped back to NAADAM for replacement. Defective merchandise will not be accepted after 30 days past the original delivery date. Please note that you are responsible for the product until it reaches us. 

In Store Purchases: Online returns are not available for merchandise purchased in a NAADAMstore.  In store purchases must be returned to the store it was purchased from. All other return guidelines apply. (See below for additional details)

Notice to Customers with Shipping Addresses Outside the United States:  all returns will be subject to a return fee of $12.75 and return shipping will be arranged at your cost; all fees will be deducted from the amount of your refund. If an order is returned due to a customer's refusal to pay any associated duties and taxes, it will be subject to a return fee of $12.75 and a restocking fee of $35. These fees will be deducted from the amount of your refund. Additionally, the outbound shipping fee of $25 is not refundable in any case.

Price adjustments are not available for orders placed with promotion code ELEVEN11 from November 11, 2019 to November 12, 2019. Price adjustments are available on final sale merchandise only if your order has not yet shipped. If your order's shipment is confirmed, we will not be able to price adjust. 

Returns (Continental U.S. Orders Only)

Please visit https://returns.naadam.co to process your return. 

You will be required to provide your order number and zip code and select a reason for your return. 

If your item meets our return criteria you will be able to download and print a return shipping label via the above link. All orders are subject to a flat rate of USD $12.75 for return shipments. The return fee will be deducted from the amount of your refund.

 

Returns (Orders Outside the Continental U.S.)

Please contact NAADAM's customer service team to arrange return shipping at your cost for qualifying merchandise. 

Email: support@naadam.co
Customer service hours:
Monday-Friday: 9:00 AM - 8:00 PM EST
Saturday-Sunday: 12:00 PM - 5:00 PM EST

In the event that a package is returned to our warehouse due to a customer's refusal to pay any associated duties and taxes, will be subject to a return fee of $12.75 and a restocking fee of $35. These fees will be deducted from the amount of your refund. Additionally, the outbound shipping fee of $25 is not refundable. 

 

Exchanges

We offer self-service exchanges through our new returns portal, which can be found at https://returns.naadam.co.

NAADAM offers exchanges at no cost for up to two exchange orders. If you exchange the item from your second exchange order for another item and after receiving it choose to exchange it again a third time, you will be charged a $12.75 return fee for the return of the third shipment and any subsequent exchanges.

Refunds

Refunds will be processed once your return has been received at our warehouse, it can take up to three weeks for your return to be processed. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. 

 

Returns of items purchased with a promotion code

If you decide to return an order that has been purchased with a discount code applied, the amount refunded will be subject to the requirements for the discount code. This means that if the items returned bring the remaining order quantity or spend below the minimum purchase requirements of the discount code then the discounted amount will be deducted from your refund. For example, returning an item purchased as part of a minimum quantity promotion (e.g. buy X quantity to save Y% on your order) will nullify the discount on the entire order.  

 

In Store Purchases

We offer exchange and refund by the original payment method of unworn, unwashed, or defective full-priced merchandise with a receipt.  Discounted (price as marked) and/or personalized/monogrammed merchandise is final sale and cannot be returned or exchanged.

Email validation and valid identification is required for non-receipt returns and includes: driver's license, state ID card, passport, or military/government ID. The first name and last name on your form of identification must match the first name and last name on your order. 

If we cannot validate the first name, last name, or email associated with a non-receipt return, we will not be able to accept the return or issue store credit.

If you have any additional questions regarding our shipping and returns policy please do not hesitate to contact us at support@naadam.co 

 

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