Shipping & Returns Policy
Updated: January 14, 2020
Tracking Your Order
NAADAM sends orders with either UPS or DHL. All packages are insured, and as soon as your order ships, we will send you a shipping confirmation email with the tracking number. If you need assistance, please email firstname.lastname@example.org with your order number.
Continental US orders: in stock orders are processed within 5-7 business days
Orders outside the US: in stock orders are processed within 10-15 business days and may be subject to additional transit time and customs clearance delays.
Continental US Orders: Free Domestic Shipping.
All orders above $150 to Alaska, Hawaii and U.S. Territories qualify for free shipping.
Orders Outside of the Continental US: USD $25 Flat Rate
International orders are shipped DDU “Delivered Duties Unpaid” and International Customers will be responsible for the payment of any additional associated duties and taxes. NAADAM has no control over these charges and cannot predict what the cost would be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges.
Shipping and Warranties
Invalid Shipping Address: We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.
Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, NAADAM. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when NAADAM delivers these items to the carrier.
Return and Exchange Policy
NAADAM accepts returns and exchanges of unworn, unwashed, damaged or incorrect items within 30 days of the original delivery date. Items must be returned with NAADAM tags attached.
All returns are subject to a return fee of USD $12.75. The return fee will be deducted from the amount of your refund. Returns due to damaged or incorrect items are excluded from the return fee.
Final Sale Merchandise: All items noted as final sale, including gift cards, discounted merchandise (price as marked) or personalized/monogrammed merchandise cannot be returned or exchanged.
Orders not noted as final sale placed between November 26, 2019 and December 31, 2019 that meet our return standards may be returned until January 31, 2020.
Damaged or Incorrect Items: Please contact customer service within 30 days of delivery for assistance. Damaged or incorrect items will not be accepted after 30 days of original delivery date. Please note, you are responsible for the product until it reaches us.
In Store Purchases: In store purchases that meet our return eligibility must be returned to the store where it was purchased. Email validation and valid identification is required for non-receipt returns and includes: driver's license, state ID card, passport, or military/government ID. The first name and last name on your form of identification must match the first name and last name on your order. If we cannot validate the first name, last name, or email associated with a non-receipt return, we will not be able to accept the return or issue store credit. Online orders cannot be returned to NAADAM stores.
Notice to Customers with Shipping Addresses Outside the United States: International customers are responsible for arranging your return shipment and will be charged an additional return fee of USD $12.75. Orders returned due to a customer's refusal to pay any associated duties and taxes will be subject to an additional restocking fee of $35. The outbound international shipping fee of $25 is not refundable. All fees will be deducted from the amount of your refund.
How To Return or Exchange
Your order number is the 5-digit number on your order confirmation email and is also listed as the “Web Number” on your packing slip.
If your item meets our return criteria, you will be able to download and print a return shipping label via the above link. The return fee of USD $12.75 will be deducted from the amount of your refund.
For returns with shipping addresses outside the continental U.S., please contact NAADAM's customer service team at email@example.com to arrange return shipping at your cost for qualifying merchandise.
NAADAM offers exchanges at no cost for up to two exchange orders. If you exchange the item from your second exchange order for another item and after receiving it choose to exchange it again a third time, you will be charged a $12.75 return fee for the return of the third shipment and any subsequent exchanges.
Refunds will be processed once your return has been received at our warehouse. It can take up to three weeks for your return to be processed. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. If you are returning for an exchange, we will send the requested item out to you. If you return a purchase made with a gift card, your refund will return to your gift card.
If you have any additional questions regarding our shipping and returns policy please do not hesitate to contact our customer service team.
Customer Service Hours:
Monday - Friday: 9 AM - 8 PM EST
Saturday - Sunday: 12 PM - 5 PM EST