Shipping & Returns Policy

Updated: April 8, 2025

Return & Exchanges

NAADAM accepts returns and exchanges on unworn, unwashed, and undamaged items within 14 days of the original delivery date. Items must have NAADAM tags attached. We reserve the right to refuse any items that do not meet these criteria.

• Online purchases must be processed through our Return Portal.

• Items marked as "Exchange Only" can only be exchanged for a different size or colorway of the same item at equal value.

• A return fee of $12.75 will be deducted from refunds for online returns, except for damaged or incorrect items.

• Returns for store credit or exchanges do not incur a return fee.

• Returns that do not follow proper procedures will not be accepted or returned to the sender.

• NAADAM reserves the right to refuse returns that do not meet these criteria.

 

Final Sale Merchandise

The following items cannot be returned or exchanged:

• Final sale and discounted items
• Gift cards
• Personalized / Monogrammed Merchandise
• Promotional gifts

Please note that final sale items mailed back to us will not be accepted or returned back to sender.

 

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact customer service within 14 days of delivery. Items reported after this timeframe will not be accepted.

• Customers are responsible for the item until it reaches us.

 

Third-Party Retailers

Items purchased through third-party retailers must be returned to the original place of purchase. NAADAM does not accept returns from third-party partners online or in stores.

 

International Returns

• Customers outside the U.S. are responsible for return shipping and will be charged a $12.75 return fee.

• Orders returned due to refusal to pay duties and taxes will be subject to an additional $35 restocking fee.

• International orders are not eligible for exchange.

• Outbound shipping fees are non-refundable.

 

How to Return or Exchange

• For qualifying orders, please go to our Return Portal to submit your return request.

• Your order number is the number listed on your order confirmation email. If your item meets our return criteria, you will be able to download and print a return shipping label via the above link. The return fee of $12.75 will be deducted from the amount of your refund.

• For returns with shipping addresses outside the continental U.S., please contact NAADAM's customer service team at support@naadam.co to arrange return shipping at your cost for qualifying merchandise.

• NAADAM offers exchanges at no cost for up to two exchange orders. If you exchange the item from your second exchange order for another item and after receiving it choose to exchange it again a third time, you will be charged a $12.75 return fee for the return of the third shipment and any subsequent exchanges.

 

Refunds

• Refunds are processed once your return is scanned by USPS. We recommend obtaining a drop-off receipt in case of any lost-in-transit claims.

• If you requested an exchange, your replacement item will be sent once the return is processed.

• Refunds for purchases made with a gift card will be credited back to the gift card.

• Gift cards cannot be reversed to a credit card.

Return Review Notice:

Certain returns, such as high value returns or those flagged for unusual activity, may require manual review by our Returns Department before a refund is issued.

• Please allow up to 5 business days from the return’s delivery for processing.

• Please note: If a return is marked as delivered but not physically received at our warehouse, we reserve the right to delay or deny the refund pending investigation.

 

Customer Service

For any questions about our shipping and returns policy, please contact our customer service team at support@naadam.co.

 

Tracking Your Order

Once your order ships, you'll receive a confirmation email with a tracking number. For assistance, email support@naadam.co with your order number.

 

Shipping Methods & Carriers

• Domestic Ground Shipping: Sent via DHL

• Domestic Expedited Orders: Sent via FedEx (Cannot be delivered to P.O. Boxes)

• International Orders: Carriers vary by location. All international orders are shipped through Passport, our cross-border shipping partner.

 

Delivery Timeframes

We ship and deliver only on business days.

• Domestic Ground Orders: Processed within 3-10 business days

• Domestic Expedited Orders: Orders placed before 12:00 PM EST on a business day ship the same day.
  Example: A 2-Day Shipping order placed Thursday at 1:00 PM EST ships Friday and arrives Tuesday.

• International Orders: Processed within 10-15 business days, with potential transit and customs clearance delays.

 

Shipping Rates

• Domestic Ground Shipping: $9.95 or free on orders $175+ (Delivery: 1-7 business days)

• Domestic 2-Day Shipping: $19.99 ($9.99 for orders $175+) – Order by 12:00 PM EST

• Domestic Overnight Shipping: $34.99 ($29.99 for orders $175+) – Order by 12:00 PM EST

 

International Shipping

• Canada & Mexico: $43.99 USD

• All Other Countries: $53.99 USD

• Duties and taxes are prepaid at checkout (Shipped DDP - Delivered Duties Paid). Customs fees vary by country—please contact your local customs office for details.

 

Shipping, Protection & Responsibilities

• Invalid Addresses: We cannot ship Expedited or International orders to P.O. Boxes, APO, or FPO addresses.

• Shipped Shield is an optional add on at checkout. It provides protection against damage, loss, or theft. If you experience an issue, report it via our NAADAM Shield Center, and a replacement or refund will be issued upon approval.

• Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, NAADAM. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when NAADAM delivers these items to the carrier.