Shipping & Returns Policy

Updated: June 24, 2019

Information about Shipping Delays

Our warehouse is closing from 2 p.m. EST on Monday, June 24th for a routine warehouse inventory. We will not be able to provide same-day shipping while the inventory is ongoing, so please expect longer than normal shipping times. We plan for shipping to resume on Monday, July 1st. If you need Naadam sooner, please come visit us at one of our New York stores!

If you have any questions about your order, please contact us at support@naadam.co.

 

Tracking Your Order

Naadam.co sends orders with either FedEx/DHL/UPS. All packages are insured and have a tracking number so the package can be traced. As soon as your order ships, we will send you a shipping confirmation email containing the tracking number. You can click on the link in your shipping confirmation email to locate your package.

 

Delivery Time

Continental US orders: in-stock orders are processed within 5-7 business days

Orders outside the US: in-stock orders are processed within 10-15 business days

 

Shipping Rates

Continental US Orders: Free Domestic Shipping. 

All orders above $150 to Alaska/Hawaii/U.S. Territories qualify for free shipping.

Orders Outside of the Continental US: USD $25 Flat Rate

International orders are shipped DDU “Delivered Duties Unpaid” and International Customers will be responsible for the payment of any additional associated duties and taxes. Naadam has no control over these charges and cannot predict what the cost would be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges.

 

Shipping and Warranties

Invalid Shipping Address: We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.

Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Naadam Inc. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Naadam Inc. delivers these items to the carrier.

 

Return and Exchange Policy

Naadam Cashmere will gladly accept returns of unworn, unwashed, or defective merchandise returned within 30 days of original delivery date for a full refund under the policy terms described below.

Final Sale Merchandise: Gift cards, discounted merchandise (price as marked) and/or personalized/monogrammed merchandise is final sale and cannot be returned or exchanged. Price adjustments to final sale merchandise are not available if the merchandise has already shipped.

Damaged or Defective Merchandise: Please contact customer service to report any damage or defects immediately. Damaged or defective merchandise should be promptly shipped back to Naadam Inc for replacement. Defective merchandise will not be accepted after 30 days past the original delivery date. Please note that you are responsible for the product until it reaches us. 

In Store Purchases: Online returns are not available for merchandise purchased in a Naadam store.  In store purchases must be returned to the store it was purchased from. All other return guidelines apply. (See below for additional details)

Notice to Customers with Shipping Addresses Outside the United States:  all returns will be subject to a return fee of $12.75 and return shipping will be arranged at your cost; all fees will be deducted from the amount of your refund. If an order is returned due to a customer's refusal to pay any associated duties and taxes, it will be subject to a return fee of $12.75 and a restocking fee of $35. These fees will be deducted from the amount of your refund. Additionally, the outbound shipping fee of $25 is not refundable in any case.

 

Returns (Continental U.S. Orders Only)

Please visit https://returns.narvar.com/naadamcashmere/returns to process your return. 

You will be required to provide your order number and zip code and select a reason for your return. 

If your item meets our return criteria you will be able to download and print a return shipping label via the above link. All orders are subject to a flat rate of USD $12.75 for return shipments. The return fee will be deducted from the amount of your refund.

 

Returns (Orders Outside the Continental U.S.)

Please contact Naadam's customer service team to arrange return shipping at your cost for qualifying merchandise. 

Email: support@naadam.co
Customer service hours:
Monday-Friday: 9:00 AM - 8:00 PM EST
Saturday-Sunday: 12:00 PM - 5:00 PM EST

In the event that a package is returned to our warehouse due to a customer's refusal to pay any associated duties and taxes, will be subject to a return fee of $12.75 and a restocking fee of $35. These fees will be deducted from the amount of your refund. Additionally, the outbound shipping fee of $25 is not refundable. 

 

Exchanges

Please contact Naadam's customer service team to arrange exchanges or store credit for qualifying merchandise. We highly recommend placing an order for the pieces you want exchanged, not just for a faster turnaround but to ensure that the piece you want does not sell out. 

Email: support@naadam.co
Customer service hours:
Monday-Friday: 9:00 AM - 8:00 PM EST
Saturday-Sunday: 12:00 PM - 5:00 PM EST

 

Refunds

Refunds will be processed once your return has been received at our warehouse, it can take up to three weeks for your return to be processed. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. 

 

Returns of items purchased with a promotion code

If you decide to return an order that has been purchased with a discount code applied, the amount refunded will be subject to the requirements for the discount code. This means that if the items returned bring the remaining order quantity or spend below the minimum purchase requirements of the discount code then the discounted amount will be deducted from your refund. For example, returning an item purchased as part of a minimum quantity promotion (e.g. buy X quantity to save Y% on your order) will nullify the discount on the entire order.  

 

In Store Purchases

We offer exchange and refund by the original payment method of unworn, unwashed, or defective full-priced merchandise.  Discounted (price as marked) and/or personalized/monogrammed merchandise is final sale and cannot be returned or exchanged.

Valid identification is required for non-receipt returns and includes: driver's license, state ID card, passport, or military/government ID.

If you have any additional questions regarding our shipping and returns policy please do not hesitate to contact us at support@naadam.co