Shipping Timing

and Order Delivery

Shipping timing matters, and understanding how orders move from placement to delivery helps set clear expectations.

Processing vs Delivery

Shipping timelines are measured in business days after an order has been fulfilled, not from the moment it is placed. During high-volume periods, orders may take additional time to process before shipment.

Typical Delivery Windows

Domestic ground delivery typically arrives within 3 to 10 business days after fulfillment. Expedited orders must be placed before the stated cutoff time, 12pm EST. Tracking may take time to update after a label is created.

Pre-Order Items

If your order includes a pre-order item, the full order may be held until that item is available unless otherwise stated.

Delays

If an order moves outside the expected delivery window, it should be reviewed. In those cases, contact us at support@naadam.co with your order number and we will investigate directly.

We have made changes to improve communication and visibility when orders are delayed,

and we continue to refine this process.

Customer Support

If you have an issue with your order, contact us at support@naadam.co with your order number. We will review it directly.

Our standard is simple: if we fall short, we need to make it right.